Have you ever realized what to do when you witness an unauthorized Cash App payment on Cash App? Nowadays, online fraud activities are also happening as online payment apps like Cash App makes it easier to do transaction activities. However, it doesn’t mean that they are safeguarded from fraud attacks and unauthorized payments. When you experience this kind of situation, then your immediate step is to cancel that particular payment. But it can work when only you have nullified that particular payment.
How do Cash App unauthorized payments happen?
All the unauthorized payments occur in the situation when your Cash App card is missing, stolen or when someone hacks your account. Nowadays, hacking activities seem very common, but it doesn’t mean that someone can hack a Cash App account as it isn’t easy. Further, most users prefer to use additional security features like passwords and touch IDs so that no one gets access to your account as they safeguard your account.
What are the steps to cancel an unauthorized Cash App Payment
Before going through the steps, you must understand that cancelling works only for pending payments. Further, it states that time is essential to get your money back. Once you receive the transaction notification on your phone, follow these steps:
- Check your recent activity by clicking on the clock icon that is present on your home screen
- View the payment that you would like to cancel
- Tap on the three dots on the top right side that is present on your screen
- Tap on Cancel
- Click on OK
If you cannot identify the Cancel button, payment has been processed. But you don’t need to worry about that; you can request a refund on Cash App and dispute.
How to request a refund on Cash App?
When you can’t be able to cancel the payment, then the merchant has received your money. But you can request a refund from Cash App in this matter. After doing it, the support team takes the initiative to interact with the merchant to refund your payment. Therefore, it becomes mandatory for the merchant to have to reply within 10 days. But if a scammer has purchased the product using your money from the merchant, then there are higher chances that the merchant will give you money back. But if the merchant is a scammer, then are fewer chances to get your money back. Here are the steps you should follow to request a refund:
- Open Cash App
- Check your recent activity
- Go for the unauthorized payment and click on it
- Tap on Refund
- Click on OK
You have to wait for ten days until it is passed. Once it is passed and you are still facing problem to get your money back,you can issue a dispute.
Disputing an unauthorized payment on Cash App
Cash App prefers to reach its card network, Visa when you dispute a payment. Once the matter goes to the Visa team, they first contact the merchant and ask for evidence that you get a service or a product in return for money. If the merchant isn’t able to proof, then it’s good for you as you can get your money back. In comparison, if merchants prove it, then there are no chances to get the refund amount back.Here are the steps that you can take help to dispute an unauthorized payment on Cash App-
- Open Cash App
- Check your recent activity
- Visit the unauthorized payment and click on it
- Tap on the three dots that is present on the top right corner of the screen
- Tap on need help & Cash App Support
- Select Dispute Transaction
- Fill all the necessary details and give answer to all the questions
Once you filed the dispute, the support team emphasise on getting your money back. All the updates of this matters you will get on your email.
What do you do if your Cash App card gets stolen or lost?
If unauthorized payment activities are done from a misplaced or stolen card, you should take some action quickly to stop other transactions. Here are some of the steps that you can follow when your card is misplaced or lost-
- Open Cash App
- Tap on the Cash Card tab
- Click on your Cash Card image
- Select Problem with Card
- Click on Card Stolen
- Enter your passcode or Touch ID
How to avoid unauthorized payments on Cash App?
Your initial step is using all the security features Cash App offers. You can create a Touch Id or password in order as it will protect your account. You must always remember that you never disclose your card details and personal information to anyone.
To Wrap Up
When you witness that payment on your Cash App account that isn’t approved, you take some actions to get a refund. When you come across this kind of situation, you should cancel the payment if the payment status is pending. But once it’s processed, then you have to make a request for a refund. Further, you get access to dispute the transaction if the earlier steps don’t work for you.